BeyondMenu.com is a leading web and app-based online food ordering service company that partners with more than 20,000 local restaurants in over 1,500 cities across the nation. We are among top 3 online ordering platforms in the U.S. and we are continuously expanding our business across the nation.
If you are a confident and highly motivated individual looking for sales/customer support opportunity with uncapped earnings and growth potential, join Beyondmenu.com! We are seeking energetic and entrepreneurial Account Managers to market our product to all restaurants across the United States.
Account Manager Position
Responsibilities
- Learn and understand our new products and present them to customers in simple, effective and persuasive terms on the phone.
- Conduct daily incoming sales calls and understand each customer's needs to provide real, effective solutions
- Engage with new customers, establish and maintain close relationships with customers
- Develop sales skills as well as technical service knowledge in order to develop selling opportunities and address and resolve issues for customers
- Create sales report and execute marketing campaigns under the guidance of management
Job Requirements
- Must be fluent in Chinese
- Excellent communication skills
- Able to suggest and create powerful, promotional marketing material
- Create and deliver sales analytic reports
- Develop sales training materials
- Self motivated and results oriented
- Able to handle rejection with a smile
Sales/Marketing Assistant Position
Main Responsibilities
- Learn and understand our new product, answer phone calls and present new product to customers in simple, effective and persuasive terms
- Assistant sales managers to evaluate customers needs to promote new product
- Engage with new customers, establish and maintain close relationships with customers
- Communicate effectively with customers, handle customers' basic inquiries and provide marketing analysis to managers
- Work with software developers and other team members and bring suggestions and new ideas to team
Job Requirements
- Must be fluent in Chinese
- Strong interpersonal relationship and communication skills
- Able to suggest and create powerful, promotional marketing material
- Create and deliver sales analytic reports
- Self-motivated and results-oriented
- Have great attention to details
- Prior customer service and sales experience is a plus
Customer Support Assistant Manager
Main Responsibilities
- Assist Customer Service Managers to Monitor and oversee the daily operation of customer support team to ensure high quality performance
- Assign team members to specific tasks/projects and assist with work schedule assignments
- Identify and implement strategies to coach, develop and motivate the remote team
- Provide customer support team performance feedback to managers and coaching existing team members
- Resolve escalating issues for customer support team members by providing appropriate coaching, counseling, direction and resolution
Job Requirements
- Must be fluent in Chinese
- Be able to identify quality issues and put the plan into action, follow through to improve your plan
- Have strong communications skills
- Gave great attention to detail
- Be personable and comfortable interacting with customers daily
- Previous customer service and sales experience is a plus